FAQ
Everything you need to know.
Which areas do you cover?
We have two offices, in Italy and in Burkina Faso. The Contact page shows the service area and opening hours of each one.
How do I request a quote?
Fill in the form on the Contact page, call us or message us on WhatsApp. To help us reply faster, tell us the type of job, the area and, if possible, send a few photos of the consumer unit or the installation.
Is a site visit always needed?
For new installations, rewiring and larger jobs, yes: it lets us assess the system and prepare an accurate quote. For small jobs, a description and a few photos are sometimes enough.
How long does rewiring take?
It depends on the size of the property and the type of work. The quote always states the expected timing, so you can plan ahead before work starts.
Do you provide documentation for the installation?
Yes. When the work is finished we provide the documentation required by the regulations of the country we work in; in Italy, for example, the declaration of conformity.
Do you handle emergency faults?
Yes. Call us or message us on WhatsApp describing the problem: we’ll tell you straight away whether and when we can come. If there’s any danger, switch off the main power and don’t touch damaged parts.
Do you install solar systems with batteries?
Yes, we design and install solar systems with or without storage, sized to your consumption. Batteries also keep essential loads powered during power cuts.
How do payment and warranties work?
Payment terms and warranty conditions are set out clearly in the quote, before work starts.
Didn’t find your answer?
Write or call us: we’ll be happy to help.